FreedomPop Fiasco

Is customer service even a thing anymore?? I was looking for a hotspot for the office given that the WiFi is awful on my side of the building. Here was my exchange with the many reps I heard from:

1. I placed the order on 5/16/19 – got my instructions, a dashboard with a checklist for my upcoming wifi device and plan.

2. I reached out on 6/5/19

3. I didn’t hear anything.

4. On June 15 (about a month after I had ordered the device), I got an automated message request to provide feedback as to how I’m liking the device and service, neither of which I’ve received.

5. On June 17, I reached out again:

6. I finally got a response, albeit unhelpful:

7. And my follow-up requesting silly little details:

8. More from Kevin:

9. Two days later, now June 19, I follow up again offering up a very simple solution:

10. Kevin’s back – no solution to the problem – BUT a credit to my account. It does me no good as long as the device doesn’t show up.

11. I’ve lost my patience at this point and try to be as direct as possible with Kevin:

12. And yes, soon after I got the automated feedback request again – and now I’m PISSED!

13. Meanwhile, Kevin is off the case and Juan is on it…

14. Now June 24, I get a credit to my account that I still can’t use.

15. But 7 days after Juan’s hopeful email, still nothing:

16. In the meantime, let me see if I can nip the automated feedback requests in the bud –

17. Juan is MIA, but now I’m dealing with Mirna. July 1:

18. Do I want to cancel and start all over after waiting this long?? Not really. I mean, really, how much longer can it take?

19. And… Nope! I didn’t nip the automatic feedback requests in the bud. They have all the feedback they need, and still aren’t doing anything about it.

20. Mirna, Mirna, Mirna…

21. I’m pretty sure I’ve been here before…

22. Place a NEW order??

So, that’s all for now – I’m not sure what the moral of the story is other than my own insanity! Anyone have any hotspot recommendations for me??